Your privacy matters to us. This Policy explains exactly what personal data crown88 collects from Filipino players, why we collect it, how it is stored and protected, who it may be shared with, and the rights you hold under Philippine law. We've written it to be clear and straightforward — not to confuse.
These cards summarise the core privacy commitments crown88 makes to every registered player. The full legal text of each principle is detailed in the Privacy Policy sections below.
Crown88 only collects personal data for specific, legitimate purposes — account administration, KYC compliance, fraud prevention, and improving the platform. We do not collect data "just in case."
Personal data stored by crown88 is protected using SSL encryption, access controls, and regular security audits. Only authorized personnel with a legitimate operational need can access your data.
Under the Philippines Data Privacy Act (R.A. 10173), you have the right to access, correct, and — in certain circumstances — delete your personal data held by crown88. We honor these rights without obstacle.
Crown88 requests only the minimum data necessary for each purpose. We do not ask for unnecessary personal details, and we do not retain data longer than required by law or operational necessity.
Crown88 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with regulated service providers and as required by PAGCOR and Philippine law.
When crown88 updates this Privacy Policy materially, registered players are notified via their registered contact details before changes take effect. No silent policy rewrites — ever.
This Privacy Policy describes how crown88 — the operator of the online casino and sports betting platform accessible at crown88.bio — collects, uses, stores, discloses, and protects personal information provided by or collected about its registered players and website visitors (collectively, "you" or "the Player").
Crown88 is committed to protecting the privacy of Filipino players in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), the implementing rules and regulations of the National Privacy Commission ("NPC"), and all other applicable Philippine laws. Crown88 also complies with the data governance requirements set by the Philippine Amusement and Gaming Corporation (PAGCOR) as a condition of its gaming authorization.
By registering an account with crown88 or using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. This Policy should be read alongside crown88's Terms & Conditions, which governs the contractual relationship between you and crown88.
If you have questions about this Privacy Policy or wish to exercise your data rights, contact crown88's Data Protection Officer (DPO) at [email protected]. Contact details are reproduced in Section 14 of this Policy.
For the purposes of the Philippines Data Privacy Act, crown88 — the licensed operator of the platform at crown88.bio — is the Personal Information Controller ("PIC") in respect of the personal data it collects from Players. As PIC, crown88 determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing complies with the DPA and all applicable NPC regulations.
Crown88 has appointed a Data Protection Officer ("DPO") who oversees data privacy compliance, responds to data subject rights requests, and serves as the primary contact point for privacy concerns from Players and regulatory authorities including the NPC and PAGCOR.
Crown88 collects the following categories of personal data, depending on the nature of your interaction with the Platform:
Crown88 applies data minimisation principles throughout. We only collect what is necessary for the stated purpose. Where optional data is requested, it is clearly marked as optional in the collection interface.
Crown88 collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support contacts, responsible gaming tool configuration |
| Automated collection | Server logs, cookies, session tracking, game round records, transaction processing systems |
| Third-party providers | KYC verification partners, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), fraud detection services |
| Regulatory bodies | Information shared by PAGCOR or other regulatory authorities in connection with licensing obligations or investigations |
Crown88 processes personal data only where a lawful basis for processing exists under the DPA. The following table sets out the primary purposes for which crown88 processes personal data and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract; consent |
| Identity verification (KYC) and age verification (21+) | Legal obligation (PAGCOR); compliance with DPA |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering (AML) monitoring and reporting | Legal obligation (AMLC; PAGCOR AML rules) |
| Fraud detection and platform security | Legitimate interests; legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation (PAGCOR); legitimate interests; consent |
| Platform analytics and improvement | Legitimate interests (anonymised/aggregated data) |
| Marketing communications (opt-in only) | Consent (revocable at any time) |
| Regulatory reporting to PAGCOR and NPC | Legal obligation |
Crown88 uses cookies and similar tracking technologies to operate the Platform effectively, maintain player sessions, prevent fraud, and understand how the platform is used. When you access crown88.bio, the following categories of cookies may be placed on your device:
Crown88 does not use advertising network cookies or cross-site tracking technologies that build behavioural profiles of Players across third-party websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair Platform functionality.
Crown88 does not sell, rent, or trade your personal data. Personal data is shared with third parties only in the following circumstances:
Crown88 will never share your personal data with third-party advertisers, data brokers, or marketing list vendors. Any unsolicited communication claiming to be from crown88 that asks for your personal data should be treated as suspicious and reported to our support team.
Crown88 retains personal data for only as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years post-closure (AML obligation) |
| KYC documents and verification records | Duration of account + 5 years post-closure (PAGCOR requirement) |
| Financial transaction records | 10 years (Anti-Money Laundering Act, R.A. 9160) |
| Game session and wager history | 5 years post-session (dispute resolution & audit purposes) |
| Support communications | 3 years post-resolution of the relevant matter |
| Self-exclusion records | Permanently retained (PAGCOR responsible gaming compliance) |
| Marketing consent records | Until consent is withdrawn + 1 year thereafter |
| Technical logs and analytics data | 13 months (rolling, anonymised after 90 days) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with crown88's data disposal procedures, unless retention is required by a specific legal hold or ongoing regulatory investigation.
Crown88 implements technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:
Notwithstanding the above measures, no online system can guarantee absolute security. In the event of a personal data breach that poses a risk to Players, crown88 will notify affected individuals and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in accordance with the DPA and NPC Circular No. 16-03.
Under the Philippines Data Privacy Act (R.A. 10173), you have the following rights in relation to your personal data held by crown88:
To exercise any of the above rights, please contact crown88's Data Protection Officer using the contact details in Section 14. Crown88 will respond to verified data subject rights requests within thirty (30) days of receipt, as required by the DPA.
Crown88 is strictly prohibited from processing personal data of individuals under the age of 21. Registration on the Platform is restricted to adults aged 21 and above in accordance with PAGCOR regulations governing online casino-style gaming in the Philippines. Crown88 does not knowingly collect personal data from any person under 21 years of age.
Where crown88 discovers that personal data belonging to an individual under 21 has been collected — whether through misrepresentation during registration or otherwise — the relevant account will be suspended immediately, the data reviewed, the account permanently closed, and the personal data deleted (or retained only as required by applicable regulatory obligations related to the underage access incident itself).
21+ Only. If you are aware of a minor who has registered or attempted to register on the crown88 Platform, please notify our support team immediately at [email protected]. We take underage access extremely seriously and act on all reports promptly.
Crown88's primary data infrastructure is located within the Philippines. In certain circumstances, personal data may be processed by third-party service providers (such as game software studios, KYC verification partners, or cloud infrastructure providers) whose operations extend outside the Philippines.
Where personal data is transferred outside the Philippines, crown88 ensures that appropriate safeguards are in place to protect the data, including:
Crown88 does not transfer personal data to jurisdictions on the NPC's list of countries without adequate data protection, without first implementing the safeguards required under NPC regulations.
Crown88 reviews this Privacy Policy regularly and may update it to reflect changes in law, regulatory guidance, our data practices, or Platform features. The version number and effective date at the top of this Policy indicate the current version.
Where changes to this Policy are material — meaning they substantially affect your rights or how your personal data is processed — crown88 will notify registered Players no less than fourteen (14) days before the changes take effect, using the contact details on your Account. Non-material updates (such as typographical corrections or clarifications that do not alter the substance of data practices) take effect immediately upon publication.
Your continued use of the crown88 Platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated Policy, you may close your Account in accordance with the process described in the Terms & Conditions.
For all privacy-related queries, data subject rights requests, or concerns about crown88's data practices, please contact our Data Protection Officer using the following details:
If you are not satisfied with crown88's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information on filing a complaint with the NPC is available on the NPC's official government website.
For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our Responsible Gaming page.
Crown88 complies with the Philippines Data Privacy Act, PAGCOR data governance requirements, and anti-money laundering regulations. Your data is protected, your rights are real, and the games are waiting. Filipino players from Luzon to Mindanao are already inside — betting on the PBA, spinning JILI slots, and cashing out to GCash.
21+ only · PAGCOR regulated · Data privacy compliant · Responsible Gaming